Users & endpoints
Accounts, configuration, updates, inventory and user support.
Managed IT
Managed IT services & maintenance
We take over day-to-day IT operations: workstations, servers, users, policies, updates and interventions, within a predictable operating model for your company.
WHAT MANAGED IT MEANS
An operating model, not only reactive interventions.
Managed IT means that agreed technical responsibilities are handled through repeatable operations: inventory, administration, support, maintenance, security, backup and documentation.
WHAT WE CAN OWN
Responsibilities need a clear owner.
The final model depends on infrastructure, users and what the company wants to retain internally.
Servers & services
Administration, monitoring and incident coordination for critical systems.
Network
LAN, Wi-Fi, VPN, segmentation and connectivity.
Backup & security
Policies, checks, updates and controls aligned with risk.
Vendors
Technical coordination when incidents involve third-party services.
Documentation
Access, configurations, equipment and changes kept in a reusable form.
OPERATING DECISION
Managed IT vs. in-house resource.
There is no universal answer. The difference lies in how a company wants to cover skills, availability and continuity.
CriterionManaged ITIn-house
Skills
Access to multiple technical areas depending on the agreement.
Depends on the experience of the internal team.
Continuity
Responsibility belongs to the provider rather than one person.
Internal planning is required for absence and escalation.
Business context
Built through onboarding and documentation.
Can be very strong through daily presence.
Best fit
Companies that need predictable IT operations without building every role internally.
Companies with enough scale and complexity for a dedicated team.
ONBOARDING
We start with what already exists.
We do not change the environment before understanding it.
- 01Initial audit
Equipment, services, users, network, backup and access.
- 02Inventory & dependencies
What depends on what and who currently owns each component.
- 03Priorities
Urgent risk separated from planned improvements.
- 04Operating model
Channels, responsibilities, SLA and escalation.
Defined priorities, not generic promises.
Critical incidents and normal requests should not be treated the same. Response targets are defined around business impact.
Operational control applied consistently.
Updates, least privilege, backup, documentation and periodic checks are integrated according to risk.
Local support and remote administration.
For companies in Bucharest we can combine on-site intervention with remote operations.
See local coverage →
FAQ
Questions before the first technical discussion.
These answers are general. Responsibilities and service levels are defined in the actual proposal or agreement.
What does IT outsourcing mean for a business?+
It means transferring agreed technical responsibilities to a specialised partner: user support, workstation and server administration, networking, backup, documentation and incident coordination.
When does managed IT make sense?+
It is useful when a company needs multiple technical competencies, continuity and documented processes without building every role internally.
Does managed IT have to replace the internal IT team?+
No. We can act as the outsourced IT team or work alongside in-house staff and take responsibility only for the agreed areas.
How does onboarding start?+
With an audit and inventory of users, endpoints, servers, network, services, backup, access and vendors. We then define priorities and the operating model.
Is the SLA standard?+
No. Priority levels, response targets and escalation paths are defined around the client’s business impact and operating requirements.
NEXT STEP
Request a discussionTell us the technical context.
We can start with a specific issue, an audit or a discussion about the responsibilities you want to outsource.